Frequently Asked Questions
When do you roast your coffee?
We roast in small batches to ensure every bag arrives fresh and full of flavour.
Do you sell whole beans or ground coffee?
We offer whole beans and selected grind options to suit your preferred brewing method.
How should I store my coffee?
Keep your coffee sealed in a cool, dry place away from direct sunlight.
How long will my coffee stay fresh?
For the best flavour, we recommend enjoying your coffee within 4–8 weeks of the roast date.
When will my order be dispatched?
Most orders are packed and dispatched within 1–2 working days.
How long does delivery take?
UK orders typically arrive within 2–4 working days after dispatch.
Do you offer subscriptions?
Yes. Our coffee subscriptions are designed to keep your favourite coffee arriving regularly, without the hassle of reordering.
Can I pause or cancel my subscription?
Absolutely. You can manage, pause, or cancel your subscription at any time.
Which coffee should I choose?
If you're unsure where to start, choose one of our signature coffees. They're selected to be approachable, balanced, and enjoyable for everyday drinking.
Do you source your coffee responsibly?
We work with trusted producers and import partners who share our commitment to quality, sustainability, and long-term relationships.
Need help?
We're always happy to help.
Email: hello@wearewildbear.com